Nowship Shipping Policy

Nowship provides shipping-only services for self-packed shipments using approved containers, including Kübox containers and other approved shipping formats where applicable.

Service Scope

Nowship is not a traditional household goods mover, full-service moving company, packing company, freight forwarder, customs broker, or in-home labor provider. Our service is designed for customers who self-pack approved items for shipment through carrier networks.

Customers are responsible for properly packing, sealing, labeling, and preparing their shipment unless a separate written service agreement states otherwise.

Container Delivery

If your order includes empty containers or packing supplies, they will be shipped to the address provided at checkout. Delivery times may vary based on inventory, carrier availability, destination, weather, holidays, and other transportation conditions.

Customers are responsible for confirming that the delivery address is complete, accurate, and accessible.

Shipment Pickup

Pickup availability depends on the carrier, service area, shipment type, and customer readiness. The customer must have the shipment fully packed, sealed, labeled, and ready for carrier pickup at the scheduled time.

Missed pickups, inaccessible locations, incorrect addresses, unpacked items, overweight containers, improperly labeled containers, or shipments that are not ready may result in delays, rescheduling fees, additional carrier charges, or cancellation of service.

Transit Times

Any transit time shown on the website, at checkout, or in customer communication is an estimate only. Transit times are not guaranteed unless a written service specifically states that a guaranteed service level applies.

Delays may occur due to carrier operations, customs review, weather, holidays, address issues, oversized or overweight handling, security review, or other conditions outside of Nowship’s control.

Shipping Only

Nowship does not provide furniture moving, in-home packing, unpacking, assembly, disassembly, appliance servicing, debris removal, or physical moving labor unless separately agreed in writing.

International Shipments

International shipments may require additional documents, customs forms, recipient information, identification, invoices, inventories, or declarations. The customer is responsible for providing accurate information and required documents.

Customs authorities may inspect, delay, reject, assess duties or taxes, or require additional information for any international shipment. Duties, taxes, customs fees, storage charges, inspection fees, and destination charges are the responsibility of the customer or receiving party unless otherwise stated in writing.

Address Accuracy

Customers are responsible for entering accurate origin, destination, contact, and recipient information. Incorrect or incomplete information may result in delays, returned shipments, additional fees, or loss of service eligibility.

Carrier Rules

All shipments are subject to carrier rules, operational limits, prohibited item restrictions, dimensional limits, weight limits, customs rules, and applicable laws.

Nowship may refuse, cancel, delay, or modify service for shipments that do not meet carrier, customs, safety, packing, or legal requirements.