Shipment Onboarding
After purchasing a Nowship shipping service, customers complete onboarding so we can collect required shipment documents, confirm shipment details, and schedule pickup.
Onboarding has three steps:
1. Upload Required Documents
Customers upload the forms and identification required for their domestic or international shipment.
2. Complete Check-In
Customers confirm the Kübox is packed and shipment details are complete.
3. Schedule Pickup
Customers request pickup from the origin location after documents have been uploaded.
Required Document Upload
Before pickup can be scheduled, customers must upload the required documents for their booking. Required documents may vary depending on the service, shipment type, carrier requirements, and destination country.
Customer Identification Requirement
Nowship requires government-issued photo identification for all domestic and international shipments. This is part of our Know Your Customer policy and helps confirm the person responsible for the shipment.
Because Nowship supports self-packed shipments, identification is required to protect customers, carriers, destination recipients, and the shipment process. Acceptable identification may include a driver’s license, state identification card, passport, or other valid government-issued photo ID.
Nowship uses identification only for shipment verification, compliance, carrier requirements, fraud prevention, and shipment security.
Self-Pack Declaration
The Self-Pack Declaration confirms that you packed the shipment yourself and that you know and are responsible for the items packed inside the Kübox container.
This is similar to the questions asked before airline travel regarding who packed your items and whether you know the contents.
Packing Inventory
The Packing Inventory describes the contents of your shipment. Use one line per container or item group and include a general description of the packed contents and declared value.
Packing inventory information may be required for both domestic and international shipments.
Commercial Invoice
A Commercial Invoice may be required for international shipments. This document helps describe the shipment contents, values, and other details needed for customs processing.
Country-Specific Documentation
Some international destinations may require additional forms or destination-specific documentation. When required, Nowship will advise you and provide the necessary documents based on your booking.
Check-In & Pickup Scheduling
After your required documents have been uploaded, you must complete check-in and request a pickup date.
Pickup is generally scheduled Monday through Friday. Your requested pickup date must be at least two business days, or 48 hours, after your document upload.
Nowship will review your check-in and confirm the pickup date by sending a calendar confirmation to the email address on your account. This serves as the carrier pickup confirmation.
Once pickup is confirmed, shipping labels or label instructions will be provided before collection.
Important Notes
Please do not request pickup until your Kübox is fully packed and your required documents have been uploaded.
Incomplete documentation may delay pickup, shipping, customs processing, or delivery.
Nowship may request additional information when needed for shipment verification, carrier requirements, customs processing, or shipment security.