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Honest Answers to your Car Moving Questions

Why are prices that I am receiving so different?

The hardest thing for people researching car moving companies to understand is that the prices they are getting are not hard and fast guarantees, but are instead ESTIMATES of what one company thinks it will take to get a vehicle moved promptly versus another company's opinion of what it will take. Don't be fooled, there are not carriers committed to take your vehicle at these quoted prices, the company you choose will still have to get to work getting a carrier to commit to move it at the price they quote you.

What goes into the prices I am getting quoted?

Your total price breaks down into two parts, the broker's fee (or 'deposit' as everyone calls it) and the carriers fee (your COD amount) Make no mistake about this, EVERYONE YOU ARE GETTING SALES CALLS FROM IS GOING TO BROKER YOUR MOVE. In this industry, there are brokers who try to fool you into thinking that they are the actual carriers and there are an equal amount of carriers who sell themselves on the fact that they have a truck or two but are not being honest about the fact that they broker out 90% of the orders they book. Here is a quick easy way to tell, if a company takes an up front fee, whether they call it a deposit or any other name, they are a broker. Carriers do not take any payment until the vehicle is delivered.

How does this industry work then?

Every company, even companies that have a fleet of trucks brokers transport, often use use an industry site called Central Dispatch to post and find vehicles to transport, the main thing you are paying any company for is ACCESS to this site. ALL companies use it, their fees to post your order on it may vary, but the site is the same. ask your salesperson for further explanation.

Should I pay a deposit before being given a carriers name and contact info?

Making a deposit for transport really isn't any different than placing a hold on a reservation. That is what you are doing with a carrier or broker. You are reserving the position in that transportation lane. If anyone says never pay a deposit then chances of arranging pickup on a certain week or day will be less. Transportation happens when there are sufficient vehicles going in a direction or lane. You may want to consider paying a deposit.

Are my dates guaranteed?

No, all dates given are estimates and projections. For this reason the agent will ask that you give us the earliest possible date you would be willing to release the vehicle, even though it may not be your preferred date.

Can I pack items in my car?

You cannot place personal effects or other items in the car being shipped.

Licensed auto carriers are regulated to carry vehicles not other cargo. .

How long does transport take?

The average transit time from pick up to delivery on any vehicle going coast to coast will be between one and two weeks. From there you can figure your transit time based on how far your vehicle is traveling, i.e. from either coast to the Midwest might average 3-7 days.

How much lead-time is necessary?

This is a great question, and if you ask 10 different companies, you'll get 10 different answers. There is no “set” amount of necessary lead-time. Whatever you can give is great, but don't worry if you have to hold off until the last minute, if your move is priced correctly, it will get usually get picked up within a day or two of your first available date.

Is my vehicle insured?

Of course. Part of what you pay us for is to verify that the carrier we put you on is covered by the requisite amount of insurance and that it is up to date. There is never any additional cost to the customer for this coverage, and their insurance is primary.

What if my vehicle is damaged?

Damage is rare, but unfortunately it does happen. The single most important thing for you to do if your vehicle is damaged is to note the damage on your final bill of lading report when you receive the vehicle.

The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery. Failure to do so could seriously hinder your damage claim, so we cannot stress this enough. Look your vehicle over thoroughly when you receive it. The bill of lading is a document that releases the carrier of liability once signed at delivery.

What kind of carrier is it?

If you mean what kind of truck, both open and enclosed vehicle transport and all various sizes. The majority of cross country moves will be on an 8-10 car carrier, the kind that you see new cars on all of the time. The smaller 2-3 car carriers will tend to do shorter, more local or regional vehicle shipments.

What is it door to door?

Your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give is not safely accessible for a Multi-car carrier, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out.

Do I have to be there or can someone else give/receive my vehicle?

It is crucial that someone, you or your elected family member meet the driver to then check the vehicle out and to sign the Bill of Lading. Leaving the car unattended will leave you not having the necessary verification if there is damage.